IT Management

PARTNERTEL Solutions can customize a wide range of enterprise infrastructure technology solutions for your specific business application, from an initial infrastructure assessment to fully managed 24/7/365 monitoring service, telecommunications,  and support options.
Each option can be designed to your specific business requirements. Our Solution Delivery Team will collaborate with you and/or your IT or Telecommunications team to outline your specific infrastructure needs and build a scalable solution to make the most out of and protect your IT or Telecommunications  investment as your business grows. 

With extensive experience in assessing, planning, designing, integrating and maintaining telecommunications and networking infrastructure equipment, workstations,  servers, and virtual solutions. PARTNERTEL Solutions can design, deliver and manage any phase of an end-to-end enterprise implementation.

PARTNERTEL has a vast network of vendor relationships with leaders in the industry (both Telecommunications and Information Technology) to enable rapid, effective, and the RIGHT solution for your needs. This ensures the most cost effective and technologically sound investment for your business capital. PARTNERTEL brings a new dynamic to this rapidly changing industry: a complete solution that is tailored for your business, not just a piece of the bigger puzzle…

Help Desk Services

• Desktop Support
• Telecommunications support
• Application Support (to include Virtual Workspaces)
• Network Support
• On-site or remote Help Desk / Troubleshooting
• Incident Tracking & Resolution
• Investigation and diagnosis
• Escalation to 3rd party vendors / Client notifications
• Service Level Agreements
• Incident ownership monitoring and closure

Desktop Support

• Maintain desktop and end-user computing devices and peripherals
• Maintain security patches, operating system packs, and virus definitions 
• Repair and overhaul of end-user devices
• Asset management (adds, changes, deletes)
• Maintain end-user asset management inventory and process
• Prevention and cleaning of Spyware, Malware, Adware,

IT Enterprise Infrastructure Support

• Project Lifecycle Services
• Discovery
• Needs Analysis
• Long Range Planning
• Vendor Relationship Management
• Asset Management ( Installs, adds, moves, conversions, migrations)
• Router, Firewall, IDS, Security
• Information Assurance
• Servers, Operating Systems, Hardware, Storage, eMail, Database systems, Application servers
• Prevention and cleaning of Spyware, Malware, Adware
• Patch Maintenance
• Disaster Recovery Planning and Implementation