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Overview
CMP’s provisioning capabilities address the enterprise-wide requesting and
ordering of telecom services and equipment from service providers. More
specifically, CMP Provisioning enables companies to centrally manage moves,
adds, changes, and disconnects for a wide array of products and services. CMP’s
provisioning capabilities represent a vital component in establishing a closed
loop, “procure to pay,” TEM process across the entire enterprise. In fact,
CMP’s provisioning capabilities allow telecom managers to better understand and
control comprehensive product and services “lifecycles” including:
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Request
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Estimate
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Approval
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Order
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Installation
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Acceptance
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On-going monitoring
To facilitate each of these steps and ensure their effective management CMP’s
provisioning capabilities are divided into logical user-friendly components:
Order management – Provides the functionality to place
orders for services and equipment with carriers including creation, submission,
tracking, and completion.
Process management – The
ability to better manage the ordering of products and services may also require
best of breed processes unfamiliar to enterprise. That’s why CMP’s provisioning
process management capabilities provides the tools to create, manage, and
monitor effective provisioning processes.
Workflow management – Provides the capability to
establish workflows for assigning, delegating and escalating requests, orders,
and tasks. CMP provisioning workflows can be selected from pre-defined,
best-of-breed process models which can also be customized to meet each client’s
unique business environment
Being tightly integrated to each of CMP’s comprehensive modules, CMP
provisioning allows organizations to ideally estimate and anticipate the impact
of provisioning changes, automatically capture and document provisioning
changes relative to the services and product inventory, and manage the
provisioning process enterprise-wide.
CMP Provisioning Benefits
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Rapid and accurate creation of orders
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Simplifies provisioning process
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Allows customized provisioning workflow
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Integrates ordering and inventory management
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Enables tighter inventory control
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Improves process manageability
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Enables better inventory utilization
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